Have a maintenance request?
Please read repair tips below to avoid tenant responsible charges to your account.
What Constitutes an Emergency?
Make sure you are aware of what is and is not an emergency.
Maintenance requests that are deemed "Resident Responsible" can result in charges added to your ledger. Please reach out to your property manager if you have any questions or concerns.
Air Conditioning
This is largely dependent on the temperature outside. A broken A/C during summer in Arizona certainly warrants a call for repairs (generally, any temperature over 90 should be regarded as an emergency). AC calls are prioritized based on the number of AC units at the property and if one or both are not functional.
Flood, Plumbing, and Sewer
Not every plumbing problem is an emergency, but if there’s a leak you can’t stop and/or water you can’t clean up, you need to report it immediately. A severe water heater leak or broken pipe, for example, can quickly turn into a geyser. All that water can significantly damage your floors, walls and ceilings. If your leak can be contained in a bucket, then it isn’t necessarily an emergency. In any case, turn the water valve off immediately to ensure no further flooding ensues.
Electrical
Typically, total electrical failure is a reason to contact your electricity provider and not the On Q maintenance department. Some electrical problems, like a loss of power or smoking or sparking wires, just can’t wait. Keep in mind, it’ll greatly help everyone if you did a few things first: try resetting the circuit breakers, resetting the GFI breakers on the outlets, and also check any fuses that might’ve blown out.
Gas Leak
Gas Leak
Gas Leak
Contact your gas provider immediately if you catch any scent* whatsoever of a gas leak. A natural gas leak can be a huge hazard – inhaling it can be poisonous, and it’s also easily ignited. *A natural gas leak may be present if you smell an odor similar to rotten eggs.
The Following are considered NON-EMERGENCY issues:
No A/C or Heat when exterior temps fall within the 90-degrees and 55-degrees range.
Poor water pressure.
Refrigerator not cooling: use a cooler or a neighbors refrigerator.
Tripped breakers or fuses.
Dishwasher, stove outage, disposal, microwave, washer, or dryer problems.
Drippy faucets or pipes.
* Criminal activity, such as a break-in must be reported to your local police department and report should be filed.
Submit a Maintenance Request
Please Leave a Detailed Description with Relevant Photos
Repair Tips
No Power
Contact your electricity supplier to make sure there is not a power outage in your area.
If renting a unit/apartment, check with a neighbor to see if they have power or not.
Check your fuse box. There may have been an overload and the safety switch has been activated and needs resetting.
Check to see if one of your appliances is faulty. Unplug all appliances in the house and reset the safety switch in the meter box. Plug in each appliance one at a time and check the safety switch. If the safety switch clicks off, then you know that the fault is with that appliance.Â
If our electrician attends to your repair request and finds the fault is with one of your appliances, then you will be charged the service fee.
No Hot Water
Determine if your water heater is gas or electric.
Make sure that you have arranged for the connection of the gas or electricity.
If it is an Electric Hot Water System
Check the fuse in the meter box to make sure that no one has turned off the fuse by mistake.
Make sure that the water tap on the hot water system itself is turned on.
If it is a Gas Hot Water System
Check to see if the pilot light has gone out. Some gas hot water systems can be easily re-light while others may require a trades person.
Lights or Power Points are not Working
Check your fuse box. If there has been an overload, the safety switch may need resetting.
Check to see if light bulbs need to be replaced.
Stove Element is Not Working
Check the connections to make sure they are not loose or dirty. Sometimes pulling the element out, cleaning it and putting it back in again can fix the problem.
Check to see if light bulbs need to be replaced.
Garbage Disposal is Not Working
Make sure it is turned on at the switch underneath the sink.
Attempt to reset the safety switch. This is normally a little red or black button underneath the bottom of the garbage disposal unit which you may have to get on your hands and knees to find. This switch can be activated by an overload and simply needs to be reset by pushing it in.
Check for a blockage in the sink/blades. IMPORTANT Before putting hands down the sink to check for blockages make sure unit is turned off at the wall and unplugged.
Kitchen or Bathroom Sink is Blocked
Try using baking soda, vinegar or both to free the blockage.
Try pouring boiling water down the sink to free up old soap & hair.
Try clearing hair and old soap from the pipe bend. Put a bucket under the pipe to catch the water. Unscrew the pipe under the sink. Remove the hair and old soap. Screw the pipe back together. Pour boiling water down the drain. This should clear the blockage.
Remove old food from the kitchen waste disposal and pour boiling water down the drain. (Do not put fat and oil down the drain as these will clog the pipes!)
Washing Machine is Not Working
Make sure the washing machine water taps are turned on at the wall.
Make sure the appliance is plugged in.
Make sure that the lid is closed properly.
If the machine has stopped half way through a cycle, perhaps it has been overloaded or is out of balance. If it is too full, take some of the items out and rearrange the remaining items evenly in the washer. Start it again.
Dryer is not working
Check to see if the filter needs cleaning. Dryers can automatically shut down due to overload of lint in the filter.